In a temper, Meg, a cynical, overworked TV executive, rants about how the movies she produces lie, making you think dreams can come true, and tries to smash her favorite snow globe. Instead, it hits her on the head and knocks her out. When she comes to, she finds herself magically transported to a perfect snow-covered town like the one in her globe, married to a handsome woodworker and mother to two young children.

The haunted Lambert family seeks to uncover the mysterious childhood secret that has left them dangerously connected to the spirit world.