When a photojournalist photographs a mysterious stranger performing an act of bravery, the act quickly becomes headline news and the town dubs the stranger John Christmas. After seeing the photo, Kathleen McAllister becomes convinced that the mysterious stranger is in fact her long-lost brother Hank. With the town's help, Kathleen and Noah set about to find the stranger's true identity with the help Max, a Christmas angel.

In the small town of Seacliff, Wash., a child's letter to Santa Claus captures the nation's attention. When the little boy, Chris, writes that he wishes to leave this world so he will no longer be a burden to his divorcing parents, a race begins to find him before he harms himself.