An aged art connoisseur (Beaumont) and his young female neighbour (Coles), who has a job posing naked in a club, meet and exist in fantasy and reality. Although this raises certain much-discussed questions about the nature of representation, and about the construction of narrative and daydreams in films, 'Phoelix' tends to treat these as just pretty and pertinent issues, opting instead for a mannered concentration on detail.

Owner Basil Fawlty, his wife Sybil, a chambermaid Polly, and Spanish waiter Manuel attempt to run their hotel amidst farcical situations and an array of demanding guests.