Moscow. High rise. Here, on the 12th floor, is the office of the call center "Online Store for Adults". One morning, twelve people who are in the office suddenly find out that there is a bomb in the room. The voices of the unknowns who introduced themselves as Dad and Mom threaten to blow it up at any time if the hostages do not follow their instructions. While the countdown is going on, they will have to experience the absolute power of invisible sadists and learn something about each other’s life that they did not even suspect.

Terror strikes the underground train system in Moscow in the form of a flood from a collapsed tunnel. The film follows a diverse group of Moscow citizens who find themselves trapped in the city’s underground rail network, their train derailed and virtually crushed after an aging tunnel collapses. Amongst this band of survivors is softly spoken surgeon Andrey (Sergei Puskepalis), whose wife is having an affair with the conceited businessman Vlad (Anatoly Beliy). Fate brings these two men together on the same doomed train, but there is little time to resolve their differences, as the tunnel begins to quickly fill with water, forcing them to work together with the others and find a way back to the surface.