Samantha and Jay throw caution to the wind when they convert their recently inherited country estate into a bed-and-breakfast. Call it mislaid plans. Not only is the place falling apart, but it’s also inhabited by spirits of previous residents -- whom only Samantha can see and hear.

A successful businesswoman, Mackenzie, inherits her beloved aunt's inn, and chooses to restore the hotel to its original grandeur only to sell it right before Christmas. Unbeknownst to Mackenzie, she receives some unexpected help from a team of elves headed by the cheerful Clementine, who helps Mackenzie rediscover the true meaning of Christmas.

Three paranormal roommates, a ghost, a vampire, and a werewolf, struggle to keep their dark secrets from the world, while helping each other navigate the complexities of living double lives.

When George and her colleagues get a new boss whose focus is on moving souls quickly and enjoying life without consequences, the team begins to break the strict reaper rules. While her friends fall victim to their desires for money, success, and fame, George breaks another rule by revealing her true identity to her living family.