A group of local animal control workers' lives are complicated by the fact that animals are simple, but humans are not. Leading the crew is Frank, an opinionated, eccentric animal control officer who may not have gone to college but is still the most well-read person in the room. In his past life as a cop, Frank tried to expose corruption in his department, but his efforts got him fired, leaving him cynical and curmudgeonly. Despite his rough exterior, he is blessed with an almost superhuman ability to understand animals.

Thanks to some Christmas magic, Emma gets to experience two different Christmases – one where she stays in the city and celebrates with a new crush and his friends, and one where she returns home for all the traditions with her family…and Drew, a longtime friend who may have feelings for her. Emma’s double holiday ultimately helps her discover what will truly make her happy in life as well as in love.

When a holiday rom-com movie shooting in her town needs a costume designer, Kerry, a local shop owner, steps into the role. While working on the movie, she rediscovers her passion for costume design and finds herself falling for Brad, the film’s famous leading man.