A family on a quiet Sunday meets three police officers, one a rookie. None of their lives will ever be the same again.

Since a bitter winter storm stole the life of Gerda's mother, she and her father have sadly continued to run the remote hotel they call home. Lonely and isolated, Gerda's only joy is Kai, the handsome bellboy. A mysterious guest with an icy stare arrives at the hotel one night, wrapped in fur and diamonds. By daybreak, the "Snow Queen" has vanished with Kai! Gerda embarks on a journey of morphing seasons, fantastical creatures, and long-frozen mysteries in a desperate quest to find her stolen love.