Ruby is a popular addition to the workforce in a West Country call centre, but puts other people's problems above her own and definitely above making a sale. The series is inspired by the years creator and star Jayde Adams spent working in a call centre.

Brighton based Detective Superintendent Roy Grace is a hard-working police officer who has given his life to the job, but his career is currently at rock bottom. He’s fixated by the disappearance of his beloved wife, Sandy, and running enquiries into long forgotten cold cases with little prospect of success. Following another reprimand for his unorthodox police methods, Grace is walking a career tightrope and risks being moved from the job he loves most.